前台接待+双休+五险一金
面议
年终奖
包食宿
有提成
全勤奖
晋升快
工作性质全职
职位类别其他职位
招聘人数2人
学历要求大专
工作经验不限
性别要求女
用工形式不限
技能等级
年龄要求22-35
试用期无
工作地点江苏省/泰州市
职位描述
job overview职位概述
· Responsible for establishing and maintaining mutual understanding and goodwill between Japanese guests and management.
· 负责建立和保持客人与管理层之间的相互理解和友好关系。
At Holiday Inn we want our guests to relax and be themselves which means we need you to:
· Be you by being natural, professional and personable in the way you are with people
· Get ready by taking notice and using your knowledge so that you are prepared for anything
· Show you care by being thoughtful in the way you welcome and connect with guests
· Take **** by showing initiative, taking ownership and going the extra mile
在假日酒店****reg;,我们希望宾客能尽情放松、做回自己,这意味着我们的团队成员要做到:
· 展现真我:在与他人接触时真实自然、形象专业、积极乐观
· 时刻准备:注意观察周围的事物,运用自己的知识,做好应对任何事情的准备
· 体现关爱:对宾客关切周到、热诚欢迎并与他们心意相通
· 积极行动:积极主动、尽职尽责并且要多做一步
Duties and Responsibilities工作职责
· Plan and co-ordinate the provision of friendly, efficient services to guests
· 进行相关计划和协调工作,以确保向客人提供友好和高效的服务
· Schedule activities for guests
· 安排客人的活动日程
· Plan and co-ordinate all promotional activities targeting clients
· 计划和协调所有针对客户的促销活动
· Trace relevant statistics about clientele
· 对客户的相关统计数字进行跟踪
· Co-ordinate and supervise all activities for guests
· 协调和监督对客人开展的所有活动
· Assist with check-ins/check-outs of clients
· 协助客人办理入住和退房手续
· Greet Guests upon arrival
· 在客人抵店时进行迎接
· Room Guests
· 为客人安排客房
· Cover guest relations desk
· 负责客户关系台的工作
· Assist guests with airline bookings and re****ation’s
· 协助客人进行航班预订和确认
· Assist all departments in being receptive to the needs of guests
· 协助所有部门满足客人的各种需求
· Assist staff with foreign language and culture
· 如有必要,可参加一些相关招待活动
· Plan and conduct group and function rundown meetings
· 计划并召开关于团组和活动的总结会
· Assist in any other duties when required by the Guest Relations Manager
· 按照客户经理的要求对其它任务进行协助
· Assist with translations (information; guest directory; menus etc) as required
· 按要求协助翻译(信息、客户名单、菜单等)
· Provide feedback from Guests to Front Office Manager for ****
· 将从客人处得到的反馈向前厅部经理汇报,以期采取相应行动